How syncing works
A sync is ZenPilot Reports reading the latest data from ClickUp: new time entries, edited entries, task names, and team members. Your dashboards are only as fresh as the last sync.
Automatic syncing
Section titled “Automatic syncing”On paid plans, syncing happens by itself in the background — no one has to remember anything. How often depends on your plan:
| Plan | Auto-sync frequency |
|---|---|
| Free | No auto-sync (manual only) |
| Starter | Once a day |
| Pro | Every 6 hours |
| Business | Every 4 hours |
| Enterprise | Every 2 hours |
Manual syncing
Section titled “Manual syncing”Click Sync now any time you want the very latest numbers — for example, right before a Monday reporting meeting. On the Free plan, manual syncs are limited to 3 per day; paid plans have no limit.
On Starter and above you can also sync a single client or project instead of the whole workspace — faster when you just need one report fresh.
How long does a sync take?
Section titled “How long does a sync take?”Usually well under a minute. The very first sync — or a workspace with years of history — can take several minutes because ClickUp limits how fast data can be read. You can use the app normally while it runs.
If a sync fails
Section titled “If a sync fails”Occasionally ClickUp has a hiccup and a sync fails. Nothing is lost — your existing data stays intact, and the next sync (automatic or manual) picks up where things left off. If syncing keeps failing, use the Report Issue button in the sidebar and we’ll look into it.
What changed in ClickUp shows up where?
Section titled “What changed in ClickUp shows up where?”- Someone tracks new time → appears on dashboards after the next sync
- Someone edits or deletes a time entry → the reports correct themselves on the next sync
- A new person joins the ClickUp workspace → they do not appear automatically. Add them on the People page (they’ll show up in the list of ClickUp members to add); once added, their time is included from the next sync.