Plans & limits
Full pricing lives at reports.zenpilot.com/pricing. Here’s how the limits actually work in the app.
The quick table
Section titled “The quick table”| Free | Starter | Pro | Enterprise | |
|---|---|---|---|---|
| Data range | 30 days | 1 year | 3 years | All time |
| Team members | 5 | 15 | 50 | Unlimited |
| Clients | 5 | 25 | 100 | Unlimited |
| Projects | 10 | 50 | 200 | Unlimited |
| Recurring projects | — | 10 | Unlimited | Unlimited |
| Auto-sync | — | Daily | 4 h | 2 h |
| Project alerts, CSV exports | — | ✓ | ✓ | ✓ |
| Expenses, Time Review, insights, rate history | — | — | ✓ | ✓ |
| Onboarding, account manager, client portal, API | — | — | — | ✓ |
What the limits mean
Section titled “What the limits mean”- Data range — how far back your dashboards can look, and how far back time entries are kept. On the Starter plan, “1 year” means data older than 1 year is no longer available — see Your data: retention & deletion.
- Team members — the people whose ClickUp time we read, not app logins. A 12-person ClickUp workspace needs a plan covering 12 tracked members, even if only 2 people ever sign in.
- Clients / projects — how many you can create. When you hit a cap, the app tells you and points to the upgrade.
Upgrading & downgrading
Section titled “Upgrading & downgrading”Go to Billing, pick a plan, and pay by card — the new limits apply immediately. Downgrading is forgiving: nothing is deleted on the spot. The shorter data range only starts being enforced after a 30-day grace window, and existing clients/projects above the new caps stay — you just can’t create new ones past the limit. Enterprise isn’t self-serve — contact us from the Billing page and we’ll set it up.
What happens if a payment fails?
Section titled “What happens if a payment fails?”We retry, email the workspace owner, and show a banner in the app. You get a few days of grace to update the card before the plan steps down. Fix the card in Billing and everything restores automatically.